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FAQ

Which procedure Touch TV Network follow for a new connection?

To get a new connection from Touch TV Network you need to fill up registration form, pay require registration fee (BDT) & Document and finally as soon as possible we will connect you with our Network.

How much BDT needed for a new connection?

You need to pay BDT 1000/= (Non refundable) for your new connection to your Internet Service Provider (Touch Online).

What is your require document for a new connection?

You need to provide a Passport size photo, a copy of NID or Passport or a copy of any valid Photo ID to Touch TV Network for your new connection.

How much time Touch TV Network need for a new connection?

Basically it depends on situation. But Touch TV Network always tries to give you a new connection within 24 hours.

Do you give your connection with Optical Fiber?

Yes, Touch TV Network always provide you a new connection with Optical Fiber.

How many packages Touch TV Network provided?

Basically there are some variety depending on their packages. To know more details about our packages please visit our packages.

How much will I pay per month for my cable TV connection?

Touch TV Network provided two types of connectivity, One is analog and another one is digital. Basically your bill’s dependent on your connection system. When you connected with Touch TV Network in digital system you need to pay BDT 350/= (Per Month). Otherwise you connected with us in analog system and need to pay BDT 300/= (Per Month).

What is your procedure for one more connection?

When our valuable customers want to connect more than One TV or other device, We suggest them please inform Touch TV Network they will help you to connect more than One (01) output (TV) in proper process.

Is there any charge needed for an additional device?

Yes, you need to pay additional monthly bill BDT 200/= for every single additional device (applicable for some FAMILY only).

Is their any time duration to pay monthly bill?

Yes, it is first 01 to 07 of every month pay your monthly bill.

How can I pay my monthly bill to Touch TV Network?

Due to customer satisfaction and depending on customer demand Touch TV Network gives you the opportunity to pay your monthly bill by bKash, Rocket or Cash on our TOUCH TV NETWORK cash point.

ANALOG or DIGITAL which connection system follow Touch TV Network provide a new connection to their customer?

Touch TV Network provided both analog and digital connection system for their customer to provide a new connection.

How many channels Touch TV Network provide their customer?

Touch TV Network provided 80+ channels to their customer in analog connection system and 200+ channels to their customer in digital connection system.

What is my procedure when I change my present address and want to transfer my cable TV connection?

If you want to transfer your Touch TV Network cable line and if you change your present address in Touch TV Network cable line provided area than you can get our transfer facilities by providing your present address and require transfer fee.

How can I complain when my line disturb?

The most important thing is that when our customer facing problem they knock our line man instant of our helpline (Technical). So its our humble request please knock us or call our helpline when you facing any problem (Cable Line related).